Responsible Play
Plateja Caranda is a physical restaurant and licensed offline casino in Southbank, Melbourne. We are committed to providing a safe, regulated environment for adults aged 21 and over, with responsible play at the heart of our operations.
8 Whiteman Street, Southbank, Melbourne, VIC 3006
We are not an online gambling website; all gaming occurs on our licensed premises. Our team is trained to support responsible play and assist guests.
Admission
Plateja Caranda is strictly for guests aged 21 and over. This applies to both the restaurant and the casino floor. We verify age at entry with a valid government-issued photo ID.
The 21+ policy aligns with our commitment to responsible play and the legal requirements for licensed gaming venues in Victoria. It helps ensure that all guests can enjoy the venue safely and responsibly. Victorian law mandates age restrictions for casino entry. The policy reduces risk and supports a mature environment. Staff are trained to handle age verification professionally and discreetly.
Regulation
Plateja Caranda holds a current Victorian license to operate as a physical restaurant and offline casino. Our gaming floor is regulated by the Victorian Commission for Gambling and Liquor Regulation (VCGLR).
Playing at a licensed venue means you are protected by Victorian law. Games are fair, staff are trained, and help is available if you need it. We are committed to transparency and accountability.
Support
If gambling is affecting you or someone you know, call Gambling Help Online 24/7 on 1800 858 858 or visit gamblinghelponline.org.au. Support is free, confidential, and available any time.
Trained counsellors are available 24 hours a day, 7 days a week. Services include phone, online chat, and face-to-face counselling. You can also access self-help tools and information.
Awareness
Problem gambling can affect anyone. Some signs include spending more time or money than intended, chasing losses, hiding gambling activity, or feeling anxious or guilty about gambling.
If you recognise these signs in yourself or someone else, it's important to reach out. Talk to a trusted friend, contact a support service, or speak with our staff, who can provide information and assistance. Our staff are trained to respond with empathy and discretion. You can request a self-exclusion from the venue at any time. Support services are available 24/7.
Practical Guidance
Decide how much time and money you will spend before you arrive, and stick to those limits. Use the venue's clocks and signage to stay aware. Set a budget for dining and gaming separately. Use alarms or reminders on your phone. Take regular breaks to eat or enjoy the restaurant.
Gambling is more enjoyable as a social activity. Bring friends, enjoy a meal, and treat gaming as one part of a broader evening out. Plan to dine before or after gaming. Avoid gambling alone for long periods. Engage with staff and other guests.
Understand that all casino games have a house edge, and outcomes are random. Never chase losses or gamble with money you cannot afford to lose. Ask staff for game rules and odds information. Treat gambling as entertainment, not a way to make money. Set a loss limit and stop when reached.
Step away from the gaming floor regularly. Enjoy the restaurant, bar, or outdoor areas to refresh and reassess your play. Use the venue's dining and bar facilities. Take a walk outside or sit in a quiet area. Set a timer to remind yourself to take breaks.
Taking a Break
You can request a self-exclusion from Plateja Caranda at any time. This means you will be prohibited from entering the gaming floor for a specified period, which can be extended.
A cooling-off period is a shorter break, typically 24 hours to 7 days, during which you cannot enter the gaming floor. It's a useful tool if you feel you need immediate time away.
Our Commitment
All our staff undergo responsible service of gambling training. They are equipped to recognise signs of distress, provide information, and assist guests in accessing support services.
Plan Ahead
We invite you to enjoy our seasonal Australian dining, craft beverages, and live-dealer table games in a safe, regulated environment. Remember to set limits, take breaks, and reach out if you need support.
Reserve a table via OpenTable to plan your evening. Review our responsible play tips before you arrive. Call 1800 858 858 anytime for confidential support.
Reserve a Table & Explore CasinoAre you 21 years of age or older to view our menus and real-money offline casino offerings?
Strict 21+ age policy. Plateja Caranda is a licensed offline dining and real-money gaming venue. Valid government-issued photo ID is required upon entry at 8 Whiteman Street.
