Plateja Caranda

Privacy Policy

Plateja Caranda Privacy Policy

Plateja Caranda is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our restaurant and licensed offline casino at 8 Whiteman Street, Southbank, Melbourne, or use our website.

Effective date: 20 September 2026

What This Policy Covers

This policy describes how Plateja Caranda handles personal information collected from customers, visitors, and website users. It applies to information gathered through our restaurant bookings, bar service, casino entry and play, website forms, and any other interactions with our venue.

Personal information includes your name, contact details, date of birth, identification documents, payment information, and any other data that identifies you. We may also collect technical information such as IP address and browser type when you use our website. This policy does not apply to third-party websites linked from our site, such as OpenTable.

Plateja Caranda is a physical venue at 8 Whiteman Street, Southbank, Melbourne. We are not an online gambling operator.

Types of Personal Information

We collect personal information that is reasonably necessary for our business functions. The types of information we collect depend on how you interact with us.

Booking and dining

Name, phone number, email address, dietary requirements, and special requests.

Casino entry and play

Government-issued photo ID, date of birth, membership details, and transaction records.

Website use

IP address, browser type, pages visited, and cookies (see our Cookie Policy).

Employment

If you apply for a job, we collect information from your resume and references.

We do not collect sensitive information unless required by law.

Collection Methods

We collect personal information directly from you when you make a booking, enter the casino, use our website, or contact us. We may also collect information automatically through cookies and similar technologies, and from third parties such as booking platforms.

Direct collection

When you provide information in person, by phone, or through our website forms.

Automatic collection

When you browse our website, we may collect technical data via cookies.

Third-party collection

We may receive information from OpenTable if you book through their platform.

Our website uses cookies; see our Cookie Policy for details.

Purposes of Use

We use personal information to provide our services, manage our operations, and meet legal obligations. Specific uses include:

  • Processing restaurant bookings and managing dining experiences.
  • Verifying age and identity for casino entry and play, as required by law.
  • Processing payments and maintaining transaction records.
  • Responding to enquiries and providing customer support.
  • Improving our website and services through analytics.
  • Complying with legal and regulatory requirements, including responsible gambling obligations.

We verify age and identity for casino entry (21+). We comply with Victorian gambling regulations.

Disclosure Practices

We do not sell your personal information. We may disclose your information to third parties only as necessary to provide our services or as required by law.

Service providers

Such as OpenTable for bookings, payment processors, and IT support.

Regulatory bodies

As required by gambling regulators or law enforcement.

Professional advisers

Such as lawyers and accountants, where necessary.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. We retain personal information only as long as necessary for the purposes described in this policy or as required by law.

Security measures include physical, electronic, and procedural safeguards. Casino transaction records may be retained for a longer period to comply with gambling regulations. When information is no longer needed, we securely destroy or de-identify it.

We comply with Victorian gambling record-keeping requirements and use industry-standard security measures.

Your Rights

Under Australian privacy law, you have the right to request access to and correction of your personal information. You may also opt out of marketing communications at any time.

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can ask us to correct inaccurate or incomplete information.
  • Marketing opt-out: You can unsubscribe from promotional emails by using the link in the email or contacting us.
  • Complaints: If you have a privacy concern, you can contact us and we will respond within a reasonable time.

Contact email: [email protected] · Phone: +61 478 392 516

Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and analyse traffic. You can control cookies through your browser settings. For more details, please see our Cookie Policy.

We use essential cookies for website functionality and non-essential cookies for analytics. You can disable cookies in your browser, but some features may not work properly. We may use third-party analytics services that collect anonymised data.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us at:

Email: [email protected]

Phone: +61 478 392 516

Address: 8 Whiteman Street, Southbank, Melbourne, VIC 3006, Australia

Responsible gambling support: Gambling Help Online 24/7 on 1800 858 858 or visit gamblinghelponline.org.au.